According to the latest thinking by Gartner, DevOps teams are about to get displaced in the enterprise by FUSION teams. Many firms pursuing distributed delivery are using “fusion teams” to bring together IT and business employees to develop digital solutions. As...
Harnessing new digital technologies to create more customer value and reduce operating costs is a challenging prospect to many organizations accustomed to primarily investing in slow-coach IT to keep the lights on. To leverage the potential of technologies like big...
Enterprise 2.0 How are Enterprise Systems evolving to serve a broadening audience of stakeholders in an always-on, remote working environment? What is Enterprise 2.0? Platforms like Amazon and LinkedIn are part of the new era of Digital Ecosystems that companies...
You might have a great e-commerce front-end, but what happens once your buyer clicks the buy button? Modern data science and cloud technologies are making it possible for organizations to re-think their Enterprise Systems by extending features and functions with...
Don’t get left behind. Experience how cloud platforms are engineering digital transformation The birth of cloud computing Google has a deserving reputation for being an innovative company. Partly, that innovation comes from giving their people room to explore their...
Powering Curiosity An era when data analytics is business-critical to every enterprise. Jeff Bezos, the founder of Amazon is quoted as saying, “If you don’t understand the details of your business you are going to fail.” In a digital era, businesses operate on data....
HYPER-AUTOMATION describes a step change in productivity and output achieved by applying modern digital technologies to supercharge business processes. The term has found favor in 2020 to describe enterprise initiatives to harness the best available methods and tools...
Robotic process automation is winning hearts and minds, but is it good for your business in the long-run? Read this article to decide for yourself. Introduction Robotic process automation is a type of business process automation technology based on the use of software...
Organizations want to maximize the value of their data by using it to make business decisions. When organizations shape their management approach to use data every day to make decisions, they are often described as operating a data-driven culture. Market forces...
Introduction An application platform is a computing platform used to design, deploy and operate software applications. The best-known use case for application platform technologies is found in the enterprise (so-called ‘Enterprise Application Platform’). Encanvas...
About Enterprise software describes the software layer of an enterprise computing platform used by business organizations to process data. It is primarily associated with software applications operated by users and stakeholders of an enterprise to process data....
Application Platform-as-a-Service Explained A Platform as a Service (PaaS) or application Platform as a Service (aPaaS) is a category of cloud computing services that provides a software platform to allow customers to design, deploy and operate applications without...
Your customer lifecycle describes the key phases of your relationship with customers. It is important because it helps organizations to balance their investments efforts across all parts of the customer life-cycle. In the pursuit of new business, it’s easy for...
A customer journey is the mystical (and often theoretical) journey a customer takes to purchase a product. It typically starts from an event in their life that causes them to consciously recognize an undesirable problem that needs resolving or a job to be done. ...
Customer insight is the understanding of your customer, based on their feedback, buying behavior, experiences, beliefs, and needs. Customer insights go beyond raw data or research, it is a multi-view of your customers derived from a strategic analysis of qualitative...
A Customer Experience Strategy is a plan of action designed by an organizational management team to achieve a customer experience that goes above and beyond that of its competitive rivals. Purpose The formation of a strategy is a necessary element of creating a...
Customer Experience Management (CEM) is a term used to describe the operational management of systems and processes used for the purpose of building and maintaining relationships a business has with its customers. Analyst firm Gartner defines CEM as: The practice of...
Customer Experience is a term used to describe the relationship a customer has with a business. It refers to the total of all experiences the customer has with the business, based on all interactions and thoughts about the business. Equally important, it is an...
Is it progress if a cannibal uses a fork? Stanislaw Jerzy LecIs It’s a funny thing. When leadership teams get wrapped up in software app selection discussions, the PURPOSE of technology can get so easily lost. It’s as if, the more technology options and...
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