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A Leading Healthcare Provider – Built a Digital Platform

A leading US hospital with 12 affiliated hospitals and 20 family health centers in various parts of North America.

hospital interior blurry

The Challenge

The customer was looking for IT Services providers who could help them in creating and maintaining a platform that will provide an efficient solution for remote consultation solution.

With patient demand, social distancing, and budget strain more important than ever, healthcare providers required an interface for remote consultations as a solution by a doctor, consultant, or clinician.

The Solution

  • MetaNXT built an app called Medicall Live. It provided an easy-to-use remote platform for the doctors and patients to meet and get their problems addressed.
  • The solution covered three key aspects:
  • An easy app for patients to join
  • Highly secured app with no patient information retained
  • No deployment/installation hassles
  • Access to share the doc or request the documents from the patient.
  • Switch between appointments/meetings
  • Additionally, doctors could create unique waiting rooms and share them with the patients via text or email. Patients could join the healthcare consultation by simply visiting the link via their web browsers or mobile browsers.

The Results

Customer received a mobile-friendly, easy-to-use, platform that fits in well with the existing IT infrastructure and meet their business needs. The application efficiently connected all the patients and doctors and allowed them to easily keep track of health issues, freely communicate, share reports and information quickly. Overall benefits were:

For Patients:

  • Reduced wait time
  • Reduced risk of infection
  • A wider window for communication
  • Reduced travel to appointments

For Healthcare professionals:

  • Address more patients
  • Easy to manage appointments
  • Ensure patient and doctor security
  • Stay compliant with GDPR
  • Install medical technology without the upfront costs

Geographies Served: 

USA and India Regions

Technology Landscape:

React JS, Node JS, Angular, Jitsi, WebRTC, Socket IO, MongoDB, AWS Lambda, Serverless.

Team Size:  25+

On-siteOffshore Leverage:  


Relationship:   2+ Years

  • ROI 100% 100%
  • Stakeholder Goodwill 85% 85%
  • Increase in Processing Capacity 100% 100%
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